Clear rules so you know what to expect.
Free trial
Every paid plan includes a 30 day free trial. Nothing is charged until the trial ends, so there is nothing to refund for trial use.
Within the first 7 days of a paid subscription
If you decide the product isn't for you in the first 7 days after the trial ends, email billing@izzimanager.com with your account email and we will refund the most recent charge in full.
After 7 days
We don't refund partial months. If you cancel during a billing period, you keep access until the end of the period you have already paid for.
Plan downgrades
Downgrades take effect at the next billing period. There is no refund for the price difference during the current period.
Service outages
If we miss our uptime target for a calendar month, we credit your next invoice as follows:
- Below 99.5% uptime: 10% credit
- Below 99% uptime: 25% credit
- Below 95% uptime: 50% credit
Disputes
Email billing@izzimanager.com. We respond within 2 business days. If we can't resolve it, you can raise it with Paystack dispute resolution.